Returns, Refunds & Privacy
We want you to be delighted with your purchase from BunBun Baby, but we know that sometimes when buying online you just can't tell whether you've made the perfect purchase until you see it in the flesh, So it's fine to change your mind.
Please make sure you adhere to the following conditions in order for us to process your return or exchange as quickly as possible:
Any request for a return or exchange must be made within 14 days of receipt. Please email: Scott@bunbunbaby.com
All items must be unworn and in their original packaging with all labels attached.
The manufacturer's packaging is considered part of the product - please do not damage or deface branded boxes/packaging.
Please note we can not refund products that have been used, worn, damaged or altered in any way, which includes creasing of prints and posters (polite notice: we will never ship damaged prints or posters so please take extra care when removing them from the tube not to damage them yourself). We cannot accept returns or exchanges on earrings due to hygiene reasons.
We reserve the right to refuse returns of items when they do not meet the conditions set out above.
Please note that we are not responsible for return postage so we recommend that you obtain proof of postage or for high value items, we would also advise that you use registered post (not special delivery). We will not grant a refund or exchange on any product that fails to reach us. Original and return postage is non-refundable unless incorrect item was sent in error, in which case we will refund return postage if you email a copy of your receipt to Scott@bunbunbaby.com
We will process your refund within 10 days of receiving your parcel. You will be credited for your returned items via your original method of payment.
If you wish to exchange an item we recommend you contact us on Scott@bunbunbaby.com as soon as possible to check whether the item you require is in stock. We will then hold this for you for 7 days so please ensure your item is returned by then. You will need to return the items you wish to exchange to us ( see details above)
If we do not have the exchange item available you will be credited for your returned items via your original method of payment once they arrive back to us.
Pop a copy of your packing slip or a note with your name, order number and phone number in the packaging so we can identify where it has came from and contact you if necessary.
Return your item/s within 14 days of receipt (provided the item is current stock/not in the sale and is in unused, perfect condition and in its original packaging. If it's a sale item it must be within 10 days).
We try to check all items prior to dispatch, but should an item arrive faulty or damaged, please let us know immediately (within 24 hours of receipt), and we will work out the best way to rectify it. Please send a photograph of the damage as soon as possible.
Occasionally we do get it wrong - we're only human! If we have sent you the wrong item please let us know asap.
If you pay the postage on the faulty item you are sending back, you must agree the cost with us before returning if you would like to be reimbursed.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Scott@bunbunbaby.com